Shipping & Returns

Shipping: Some products are made to order, so they may take a little longer, but rest assured knowing that your swag is worth the wait. You will receive a shipping confirmation email when the order is on its way to your doorstep.

Exchanges: Have an issue with a product? Just need someone to talk to? Don’t worry; we are here to help.

Made to Order or “On-Demand” Items: To limit unused product waste, we have offered a sustainable production solution to make products as orders come in. Since on-demand products are made to order, this means we don’t hold inventory in the warehouse and are unable to accept exchanges. However, if the product is received damaged or defective, we will do everything in our power to make it right!

Inventoried Items: If an item is inventoried in our warehouse, we can exchange them quickly and easily. Just let us know what the problem is and we’ll get you taken care of.

Please feel free to email us at help@screenbroidery.com with any issues or exchanges and we will do everything we can to help.

Refunds and Limited Returns: Your satisfaction with our apparel is our top priority. Not only do we want you to be satisfied with our products, but with our customer service as well. We try to make all returns or exchanges as easy as possible.

On-Demand Items: To limit waste, we cannot accept returns on on-demand items.

Inventoried: All items held within inventory may be returned/exchanged and must be made within 30 days of the order date. All apparel must be unworn and unwashed.

What we need: 

• Your order number 
• Your name 
• Purpose of / details about your return/exchange

Please send to help@screenbroidery.com. We will create a shipping label for you to print out and ship to us. All return shipping is free unless expedited shipping is requested. Once returned apparel is accepted, your exchange or refund will be processed.

Any other questions? 

This site is powered by ScreenBroidery. Any questions or concerns regarding shipping and returns will be directed to ScreenBroidery customer service, who are a quick-responding team based in the U.S. 

You can contact them at help@screenbroidery, for other questions or support, visit our FAQs or Contact Us pages. 

Apparel and Online Store Provider: ScreenBroidery